{"id":2172,"date":"2026-07-30T16:11:06","date_gmt":"2026-07-30T16:11:06","guid":{"rendered":"https:\/\/www.frutalgoz.com\/dispute-resolution\/"},"modified":"2026-07-30T16:58:56","modified_gmt":"2026-07-30T16:58:56","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/www.frutalgoz.com\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\t\t
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Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dear Customer,<\/p>

The European Union has created a website to support consumers in submitting their complaints regarding any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right to complain to an official, third-party and impartial entity (“dispute resolution entity”) that will help you resolve the dispute in question.<\/p>

Therefore, if you are dissatisfied with the purchase of a good or service, or with the solution we have presented to resolve the situation, you can access this official website https:\/\/webgate.ec.europa.eu\/odr\/main\/?event=main.home.show and submit your complaint.<\/p>

What is alternative dispute resolution?<\/p>

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution or guidance of any conflict, before initiating litigation proceedings in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between them and the merchant who is the target of their complaint. The intermediary may suggest a solution to their complaint, impose a solution on both parties, or bring the parties together to find a solution.<\/p>

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’, or ‘competent commission in the context of consumer disputes’.<\/p>

Alternative dispute resolution is, as a rule, less expensive, less formal, and faster than going to court.<\/p>

In case of a consumer dispute, the consumer may resort to the following alternative dispute resolution entities:<\/p>

CNIACC \u2013 National Consumer Information and Arbitration Centre
http:\/\/www.arbitragemdeconsumo.org\/<\/p>

CACCL \u2013 Lisbon Consumer Arbitration Centre
http:\/\/www.centroarbitragemlisboa.pt\/<\/p>

CACCVA \u2013 Vale do Ave Consumer Arbitration Centre\/Arbitration Court
http:\/\/www.triave.pt\/<\/p>

CICAP \u2013 Porto Consumer Information and Arbitration Centre (Consumer Arbitration Court)
http:\/\/www.cicap.pt\/<\/p>

CIMAAL \u2013 Algarve Consumer Information, Mediation and Arbitration Centre
http:\/\/www.ciab.pt\/pt\/<\/p>

CIAB \u2013 Consumer Information, Mediation and Arbitration Centre (Arbitration Court of Consumer Affairs)
http:\/\/www.ciab.pt\/pt\/<\/p>

CIMPAS \u2013 Information, Mediation and Insurance Ombudsman Center
https:\/\/www.cimpas.pt\/<\/p>

According to Law No. 144\/2015, for dispute resolution, please consult:
CNIACC \u2013 Telephone: +351 21 384 7484
Email: cniacc@fd.unl.pt Website: www.arbitragemdeconsumo.org<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t